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Customer Service
Training Seminars & Courses

Excellent customer service should be at the heart of your business if you wish to be successful. It is important to provide good customer service; to all types of customers, including potential, new and existing customers. Good customer service relates to the service your employees provide before, during and after a purchase. Improving your customer service skills can lead to greater customer satisfaction and a more enjoyable experience for them.

GLOMACS’ team of highly experienced associates not only cover the skills to deliver excellent customer service but also to manage this vital function, develop strategies that work and to deal effectively with the growing demand for rapid delivery of service via social media. Make us your trusted partner in maintaining excellence in this business-critical area.

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Apr 2019

Code	Title	Date	Venue	Fees
CS006	Measuring and Managing Customer Satisfaction ISO 9001 and Beyond	14 - 18 Apr 2019	Dubai - UAE	$4,950

Jun 2019

Code	Title	Date	Venue	Fees
CS001	Achieving Excellence in Customer Service	16 - 20 Jun 2019	Muscat - Oman	$4,950
CS002	Beyond Customer Service	23 - 27 Jun 2019	Dubai - UAE	$4,950
CS002e	ILM® Endorsed Service Quality and Excellence	23 - 27 Jun 2019	Dubai - UAE	$4,950

Jul 2019

Code	Title	Date	Venue	Fees
CS001	Achieving Excellence in Customer Service	28 Jul - 01 Aug 2019	Dubai - UAE	$4,950

Aug 2019

Code	Title	Date	Venue	Fees
CS004	Customer Focused Management	05 - 09 Aug 2019	Kuala Lumpur - Malaysia	$5,950

Sep 2019

Code	Title	Date	Venue	Fees
PR019	Customer Service for the Public Sector	08 - 12 Sep 2019	Dubai - UAE	$4,950
CS005	Customer Profiling Techniques & Procedures	29 Sep - 03 Oct 2019	Dubai - UAE	$4,950

Oct 2019

Code	Title	Date	Venue	Fees
CS004	Customer Focused Management	07 - 11 Oct 2019	Prague - Czech Republic	$5,950

Nov 2019

Code	Title	Date	Venue	Fees
CS002	Beyond Customer Service	03 - 07 Nov 2019	Dubai - UAE	$4,950
CS002e	ILM® Endorsed Service Quality and Excellence	03 - 07 Nov 2019	Dubai - UAE	$4,950
CS006	Measuring and Managing Customer Satisfaction ISO 9001 and Beyond	17 - 21 Nov 2019	Dubai - UAE	$4,950
MK008	Customer-Focused Selling Strategies	24 - 28 Nov 2019	Dubai - UAE	$4,950
LD008	Training Management & Organisational Learning	24 - 28 Nov 2019	Dubai - UAE	$4,950

Dec 2019

Code	Title	Date	Venue	Fees
CS004	Customer Focused Management	02 - 06 Dec 2019	London - UK	$5,950
CS003	Client Management Strategies for Retention & Growth	15 - 19 Dec 2019	Dubai - UAE	$4,950
CS001	Achieving Excellence in Customer Service	29 Dec 2019 - 02 Jan 2020	Dubai - UAE	$4,950

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VAT Announcement: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 01-January-2018. In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars.

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