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Customer service is the first touch point and can be the last! What skills are necessary to provide great customer service? Patience Empathy Sense of Humor Persistence Effective Listening Creativity Attentiveness Clear Communication Self-Control Knowledge… Read More
Getting Project Risk Management Right
All projects require the use of time, money, personnel, materials and equipment. It is therefore inevitable that all projects carry risk. Risks are not only inevitable but are also essential to the continuous development and… Read More
Problem Solving, Decision Making & Risk Analysis Skills
“If you don’t ask the right questions, you don’t get the right answers… Only the inquiring mind solves problems” – Edward Hodnett What (often) goes wrong when solving issues? Which difficulties do you often… Read More
Creating the organisation of the future
Next week we look forward to welcoming new delegates to our course “Strategy and Strategic Planning”, to be held in London. The course is specially designed to enable managers and specialists from any organisation to… Read More
Leadership development costs companies a significant investment. So, “Is it worth it?” The short reply is, “Yes, but only if it’s done right.” Leadership Development is thought to be key to business success. The development… Read More
GLOMACS supports achievement of Project Management Professional ( PMP© ) Accreditation
The ANSI standard Project Management Body of Knowledge (PMBOK©) presents the generally accepted practices of Project Management. Knowledge of this standard enables seasoned project managers to leverage techniques applied world-wide to overcome the complexities and… Read More
An understanding of financial aspects related to the firms and the ability to analyse financial figures are important for financial managers, treasures, and corporate planning, accountant and business development professionals. Financial managers, accountant and business… Read More