Code Date City Venue Fees
AD006 15 - 26 Jul 2018 Dubai - UAE Fairmont Hotel $9,700 Register
AD006 18 - 29 Nov 2018 Dubai - UAE JW Marriott Hotel $9,700 Register
AD006 14 - 25 Jul 2019 Dubai - UAE TBA $9,900 Register
AD006 17 - 28 Nov 2019 Dubai - UAE TBA $9,900 Register
TBA* = To be Announced   |  All fees are exclusive of VAT
Home » Seminars » Office Administration » Administrative Excellence for Secretaries and Administrators

Introduction

This GLOMACS Administrative Excellence for Secretaries and Administrators training seminar is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills.

This GLOMACS training seminar focuses on:

  • The ‘HOW?’ - using critical skills and behaviour to develop personal competencies
  • The ‘WHAT?’ - developing task competencies needed to achieve successful process delivery
  • Building on your existing personal knowledge and skills-set
  • Giving you a better understanding of how you and your colleagues might work together more effectively in any office environment
  • The production of a follow-up action plan which can help you implement new skills back at work

The training seminar is split into two modules:

MODULE I - Developing Core Skills for Administrators & Secretaries

MODULE II - Professional Skills for Administrators & Secretaries

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a two-weeks training course.

Objectives

Attendance on this unique 10-day GLOMACS training seminar will enable delegates to:

  • Identify, develop and improve key competencies necessary for superior performance
  • Improve creative thinking, problem solving and decision making skills
  • Develop reading skills and note-making effectiveness
  • Learn to use and apply simple memory systems
  • Be better able to understand personality and behavioural characteristics in order to achieve what they want from other people
  • Develop a plan and approach for self-development

Training Methodology

In this GLOMACS Administrative Excellence for Secretaries and Administrators training seminar, we use a combination of formal presentations, group and individual exercises, psychological and work inventories, case studies, role-plays and discussions. Inter-group discussions to share working experiences are also an important ingredient. Skills are introduced and then revisited at regular intervals throughout this GLOMACS training course. This helps reinforce and embed skills and performance.

The highly experienced instructors are also available for one-to-one discussions with delegates on issues or problems they may wish to raise.

Organisational Impact

Organisations can expect delegates to:

  • Better understand the skills and competencies required within current and future job roles
  • Practice competencies that can contribute to achieving individual and business objectives
  • Have an improved appreciation of other people's needs, perspectives and objectives and how they may support the achievements of others
  • Better appreciate their own strengths and weaknesses and have a plan to develop themselves accordingly (especially in the areas of interpersonal communications skills, working in teams and providing first-class customer service)
  • Have improved self confidence and an improved ability to think for themselves and to develop action plans
  • Be better able to cope with and manage pressure, tensions and demands in the workplace

Personal Impact

Attendance on this high level GLOMACS training seminar will result in:

  • An enhanced set of practical skills that can be used at work
  • A better understanding of personality, self and others' behaviour
  • Improved self-belief and self-confidence
  • An understanding of how others achieve their objectives and of the importance of networking
  • Useful tips for achieving superior performance in their supporting role
  • Exposure to a range of tried, tested and proven approaches which can be tailored and modified to suit individuals and their respective organizations

Who Should Attend?

  • Anyone involved in the operational supervision of an office environment
  • Secretaries and Administrative Support Personnel needing to develop superior performance in their working environment
  • Senior Personal Assistants
  • Senior Secretaries

Seminar Outline

Module 1: Developing Core Skills for Administrators and Secretaries

DAY 1

Personal Effectiveness - Part I

  • Your Brain Skills: The Brains behind a Business
  • Thinking about Reading (and identifying your current skills)
  • How to be a 'Successful' Reader
  • Reading Strategies: The Theory
  • Thinking about Note-Making
  • How to Make Notes Quickly and Effectively using Mind Mapping
  • Practice using Mind Mapping

DAY 2

Personal Effectiveness - Part II

  • Reading at Work
  • Combining Fast Reading and Mind Mapping skills to Increase Effectiveness
  • Memory Magic: Introduction to Memory Systems
  • Memory Linking
  • Memory Journeys
  • Remembering Names and Numbers
  • Memory at Work

DAY 3

Effective Inter-Personal Communications

  • Barriers and Their Solutions
  • Body Language / Building Rapport
  • Keys to Relationships
  • Self-Image and Self-esteem
  • Getting Your Point Across: Know What to Say and When to Say It
  • Managing Feelings - managing other people
  • Listening and Questioning

DAY 4

Time Management, Planning & Problem Solving

  • Results-Orientated Time Management
  • Outcome Planning For Better Results
  • Can anyone be Creative?
  • Practical Approaches to Problem Solving
  • Prioritisation and Planning Periods
  • Getting Things Done
  • Identifying and Dealing with Timewasters

DAY 5

Your Personal Skills-set: Putting It All Together

  • Your Role and Job in The Context of Any Organization
  • Using Core Skills in The Real World
  • Thinking and Working in Groups
  • Better Meetings
  • How to Change Habits of A Lifetime

 

Module 2: Professional Skills for Administrators & Secretaries

DAY 6

Competencies and Time Management

  • Assessing Prior Skills and Knowledge
  • Competencies Required for Excellence as An Office Professional
  • Perceptions, Attitudes and Beliefs – How they affect Performance?
  • Learning Styles / Thinking Styles – Your Strengths and Weaknesses
  • Time Management Skills

DAY 7

Organising and Planning

  • Goal Setting including Setting SMART Objectives
  • Planning
  • Mind Mapping
  • Problem Solving and Decision Making
  • Managing Meetings

DAY 8

Communication Skills

  • Understanding Assertive Communication
  • Dealing with Conflict and Aggression
  • Listening Skills
  • Questioning skills
  • Body Language and its Importance in Building Effective Relationships

DAY 9

Team Working

  • Conflict Management and Resolution
  • Dealing with Difficult People
  • Managing Upwards
  • Workplace Stress Management
  • Working Effectively as Part of A Team

DAY 10

Presentation Skills

  • Telephone Skills
  • Writing Skills
  • Email Etiquette
  • Presentation Skills
  • Review of the Week

Accreditation

  • Quality Logo

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients

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VAT Announcement: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 01-January-2018. In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars.

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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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