Making a transition into management is an exciting opportunity for employees who have been supervisors or operatives. At the same time it comes with its challenges – making decisions without getting immediate reassurance, managing people who were previously your colleagues, self-motivating and looking for opportunities to improve systems, processes and products without waiting to be asked to do so.

Through this GLOMACS Certification training programme in Management, you will learn how to manage yourself - your motivation, your time, your energy and activities - and how to get the best from a team of people who work for you.

By the end of this GLOMACS Certification training course, you will have learned to:

• Enhance your skills of self-management
• Build your own confidence, enthusiasm, persistence, resilience and courage
• Create goals that drive enthusiasm and commitment
• Communicate with greater clarity and persuasion to get your message across
• Manage conflict and difficult performance situations with ease
• Think more clearly and make faster decisions
• Unlock your potential to inspire people to fulfill their potential and give their best

Participants in this GLOMACS Certificate in Management training course will receive thorough training on the subjects covered by the outline with the tutor using a variety of proven adult learning teaching and facilitation techniques. Course methodology includes self and employee assessment diagnostics, video presentations, case studies and participative discussions.

Your organisation will benefit from managers who return with knowledge of how to get the best from themselves and inspire others to engage more fully to improve their performance. In summary, your organisation will benefit from:

• More effective managers who are in control of their behaviour and work contribution
• Resulting employee focus on self-motivation and goal achievement
• Improved managerial communications
• Higher levels of commitment and productivity

This GLOMACS Certificate in Management training course will give participants the confidence, drive and skills to challenge themselves towards higher managerial performance. Specifically they will develop:

• An improved understanding of their own management style and motivational drivers
• Effective ways to manage the transition from supervisor or operative
• An appropriate strategy for day-to-day managing and delegating
• Deep listening and questioning skills for improved trust, respect and communication
• Ways to use communication, influence and persuasion to get things done
• Ways to manage performance and turn people around
• How to motivate and support others in the achievement of targets
• How to empower themself and their people
• Clearer thinking and faster decision-making
• Managing self-contribution to avoid burn-out

This GLOMACS Certification training course is valuable for all people who need to manage people and performance - experienced, new or prospective.

It is suitable to a wide range of professionals but will greatly benefit:

• Supervisors who are planning to become managers
• Newly Appointed Managers
• Team Leaders
• Team Managers aspiring to become leaders

DAY 1 

You, The Manager

• What is a Manager? What skills do they need?
• What is the difference between ‘doing’, ‘supervising’ and ‘managing’?
• The Highs and Lows of the Management Role
• Common Mistakes in Managing People
• How to Make the Transition to Manager – the mistakes to watch out for
• How Beliefs about People Affect Your Management Style
• ‘Failure is not an Option’ - building your self-belief, confidence and resilience
• A Model for day-to-day Management – situational leadership approaches
• The Art of Delegation
• Barriers to Delegation

DAY 2 

Managing Communication

• What is Communication and How does it go wrong? – Transmission, Interaction and Transaction models
• Barriers to Communication
• Improving Your Listening and Questioning Skills – the pillars of great management
• Delivering Clear, Concise Messages by Effective Presentation
• Get things done by using the Science of Persuasion and Influence in your Communication

DAY 3

Managing Performance – Getting Results

• Characteristics of Performance Management
• Setting Outcomes-focused Objectives for your Team
• Pitfalls in Performance Management – using it as a motivator, not a de-motivator
• Getting and Managing Results
• Running One-to-Ones that Motivate and Get Results
• Running Team Meetings that Motivate and Get Results
• The Employee Appraisal – how NOT to run it!

DAY 4

Managing Performance – Problems and People

• How to Manage Different Personality Types
• How to Manage Conflict
• Using the Power of Feedback to Shape Peoples’ Behaviour
• What to do when a problem arises? – your responsibilities
• Holding Difficult Conversations that Get Positive Outcomes
• Using a Coaching Approach to Help People Make Changes and Take Responsibility

DAY 5

Managing Performance – Motivating People

• What Motivates You?
• Can Managers actually motivate?
• Motivation in 21^st Century Organisations
• The Power of Praise to Lift People to New Heights of Self-belief and Performance
• Building your Brand as a Manager and the Power of Role Modelling
• Creating a Motivating Work Environment
• Building Team Spirit

Planning Your Improved Managerial Performance

• Solving Problems - Ways of Thinking in Problem Solving
• Decision Making – make faster decisions
• Managing your Energy and Stress and Levels of Stress – take control of your physical and mental state
• Write a Plan to Develop Your Skills

GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.

In Association With

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients

© 2019. Material published by GLOMACS shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

P.O. Box 74653, Dubai, United Arab Emirates
Tel : +971 - 04 - 425 0700, Fax : +971 (04) 425 0701, Email : info@glomacs.com