Code Date Venue Fees
AD006 12 - 23 Nov 2017 Dubai - UAE $9,300 Register
AD006 15 - 26 Jul 2018 Dubai - UAE $9,700 Register
AD006 18 - 29 Nov 2018 Dubai - UAE $9,700 Register
Home » Seminars » Office Administration » Competence Development Masterclass for Secretaries and Administrators

Introduction

This GLOMACS Office Administration Masterclass training seminar is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills.

The training seminar focuses on:

  • The ‘HOW?’ - using critical skills and behaviour to develop personal competencies
  • The ‘WHAT?’ - developing task competencies needed to achieve successful process delivery
  • Building on your existing personal knowledge and skills-set
  • Giving you a better understanding of how you and your colleagues might work together more effectively in any office environment
  • The production of a follow-up action plan which can help you implement new skills back at work

The training seminar is split into two modules:

MODULE I - Developing Core Skills for Administrators & Secretaries

MODULE II - Professional Skills for Administrators & Secretaries

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a two-weeks training course.

Objectives

Attendance on this unique 10-day training seminar will enable delegates to:

  • Identify, develop and improve key competencies necessary for superior performance
  • Improve creative thinking, problem solving and decision making skills
  • Develop reading skills and note-making effectiveness
  • Learn to use and apply simple memory systems
  • Be better able to understand personality and behavioural characteristics in order to achieve what they want from other people
  • Develop a plan and approach for self-development

Training Methodology

In this Office Admininstration training seminar, we use a combination of formal presentations, group and individual exercises, psychological and work inventories, case studies, role-plays and discussions. Inter-group discussions to share working experiences are also an important ingredient. Skills are introduced and then revisited at regular intervals throughout the training course. This helps reinforce and imbed skills and performance.

The highly experienced instructors are also available for one-to-one discussions with delegates on issues or problems they may wish to raise.

Organisational Impact

Organisations can expect delegates to:

  • Better understand the skills and competencies required within current and future job roles
  • Practice competencies that can contribute to achieving individual and business objectives
  • Have an improved appreciation of other people's needs, perspectives and objectives and how they may support the achievements of others
  • Better appreciate their own strengths and weaknesses and have a plan to develop themselves accordingly (especially in the areas of interpersonal communications skills, working in teams and providing first-class customer service)
  • Have improved self confidence and an improved ability to think for themselves and to develop action plans
  • Be better able to cope with and manage pressure, tensions and demands in the workplace

Personal Impact

Attendance on this high level training seminar will result in:

  • An enhanced set of practical skills that can be used at work
  • A better understanding of personality, self and others' behaviour
  • Improved self-belief and self-confidence
  • An understanding of how others achieve their objectives and of the importance of networking
  • Useful tips for achieving superior performance in their supporting role
  • Exposure to a range of tried, tested and proven approaches which can be tailored and modified to suit individuals and their respective organizations

Who Should Attend?

  • Anyone involved in the operational supervision of an office environment
  • Secretaries and administrative support personnel needing to develop superior performance in their working environment
  • Senior Personal Assistants
  • Senior Secretaries

Seminar Outline

Module 1: Developing Core Skills for Administrators and Secretaries

DAY 1

Personal Effectiveness - Part I

  • Your Brain Skills: The Brains behind a Business
  • Thinking about Reading (and identifying your current skills)
  • How to be a 'Successful' Reader
  • Reading Strategies: the theory
  • Thinking about Note-Making
  • How to make notes quickly and effectively using Mind Mapping
  • Practice using Mind Mapping

DAY 2

Personal Effectiveness - Part II

  • Reading at Work
  • Combining Fast Reading and Mind Mapping skills to increase effectiveness
  • Memory Magic: Introduction to Memory Systems
  • Memory Linking
  • Memory Journeys
  • Remembering names and numbers
  • Memory at Work

DAY 3

Effective Inter-Personal Communications

  • Barriers - and their solutions
  • Body Language/building rapport
  • Keys to Relationships
  • Self Image and Self-esteem
  • Getting your Point Across: know what to say and when to say it
  • Managing Feelings - managing other people
  • Listening and Questioning

DAY 4

Time Management, Planning & Problem Solving

  • Results-Orientated Time Management
  • Outcome Planning for better results
  • Can anyone be Creative?
  • Practical approaches to Problem Solving
  • Prioritisation and Planning Periods
  • Getting things done
  • Identifying and Dealing with Timewasters

DAY 5

Your Personal Skills-set: Putting It All Together

  • Your role and job in the context of any organization
  • Using Core Skills in the real world
  • Thinking and Working in groups
  • Better Meetings
  • How to Change habits of a Lifetime

 

Module 2: Professional Skills for Administrators & Secretaries

DAY 6

Setting the Scene and Evaluating Existing Skills

  • General Introduction
  • Assessing Prior Skills and Knowledge
  • Competencies required
  • Perceptions, Attitudes and Beliefs
  • Learning Styles/Thinking Styles
  • Time Management Skills
  • Time Management Group Activity 1
  • Video on Time Management
  • Time Management Group Activity 2

DAY 7

Organising and Planning

  • Managing Workflow
  • Techniques for Organising and Planning – brainstorming, SWOT analysis, Goal setting, setting SMART objectives
  • Group Activity
  • Mind Mapping
  • Video
  • Group Activity – mind mapping exercise
  • Managing meetings

DAY 8

Communication Skills

  • Understanding Assertiveness
  • Group Activity on Assertiveness
  • Listening and Questioning Skills
  • Group Activity on Listening Effectively
  • Body Language
  • Group Activity on Body Language
  • Video
  • Colour Code Exercise – team working involving sequencing, problem solving & concentration and memory
  • Video - working with different personalities & cultures

DAY 9

Team Working

  • Conflict Management
  • Dealing with Difficult People
  • Managing Upwards
  • Stress Management
  • Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management

DAY 10

Presentation Skills

  • Telephone Skills
  • Writing Skills
  • Email Etiquette
  • Presentation Skills
  • Group Exercise – delegates to prepare and present a 4 minute presentation on a topic to be agreed
  • Review of the week

Accreditation

  • Quality Logo

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients

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Competence Development Masterclass
for Secretaries and Administrators


Upcoming Dates

Code Date Venue Fees
AD006 12 - 23 Nov 2017 Dubai - UAE $9,300
AD006 15 - 26 Jul 2018 Dubai - UAE $9,700
AD006 18 - 29 Nov 2018 Dubai - UAE $9,700

Introduction

This GLOMACS Office Administration Masterclass training seminar is designed to give delegates a better understanding of the ‘people skills’ and ‘individual skills’ which are needed in a business environment and which can help them develop their existing competencies into superior skills.

The training seminar focuses on:

  • The ‘HOW?’ - using critical skills and behaviour to develop personal competencies
  • The ‘WHAT?’ - developing task competencies needed to achieve successful process delivery
  • Building on your existing personal knowledge and skills-set
  • Giving you a better understanding of how you and your colleagues might work together more effectively in any office environment
  • The production of a follow-up action plan which can help you implement new skills back at work

The seminar is split into two modules:

MODULE I - Developing Core Skills
for Administrators & Secretaries

MODULE II - Professional Skills
for Administrators & Secretaries

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a two-week training course.

Objectives

Attendance on this unique 10-day training seminar will enable delegates to:

  • Identify, develop and improve key competencies necessary for superior performance
  • Improve creative thinking, problem solving and decision making skills
  • Develop reading skills and note-making effectiveness
  • Learn to use and apply simple memory systems
  • Be better able to understand personality and behavioural characteristics in order to achieve what they want from other people
  • Develop a plan and approach for self-development

Training Methodology

In this Office Admininstration training seminar, we use a combination of formal presentations, group and individual exercises, psychological and work inventories, case studies, role-plays and discussions. Inter-group discussions to share working experiences are also an important ingredient. Skills are introduced and then revisited at regular intervals throughout the training course. This helps reinforce and imbed skills and performance.

The highly experienced instructors are also available for one-to-one discussions with delegates on issues or problems they may wish to raise.

Organisational Impact

Organisations can expect delegates to:

  • Better understand the skills and competencies required within current and future job roles
  • Practice competencies that can contribute to achieving individual and business objectives
  • Have an improved appreciation of other people's needs, perspectives and objectives and how they may support the achievements of others
  • Better appreciate their own strengths and weaknesses and have a plan to develop themselves accordingly (especially in the areas of interpersonal communications skills, working in teams and providing first-class customer service)
  • Have improved self confidence and an improved ability to think for themselves and to develop action plans
  • Be better able to cope with and manage pressure, tensions and demands in the workplace

Personal Impact

Attendance on this high level training seminar will result in:

  • An enhanced set of practical skills that can be used at work
  • A better understanding of personality, self and others' behaviour
  • Improved self-belief and self-confidence
  • An understanding of how others achieve their objectives and of the importance of networking
  • Useful tips for achieving superior performance in their supporting role
  • Exposure to a range of tried, tested and proven approaches which can be tailored and modified to suit individuals and their respective organizations

Who Should Attend?

  • Anyone involved in the operational supervision of an office environment
  • Secretaries and administrative support personnel needing to develop superior performance in their working environment
  • Senior Personal Assistants
  • Senior Secretaries

SEMINAR OUTLINE

Module 1: Developing Core Skills for Administrators and Secretaries

DAY 1

Personal Effectiveness - Part I

  • Your Brain Skills: The Brains behind a Business
  • Thinking about Reading (and identifying your current skills)
  • How to be a 'Successful' Reader
  • Reading Strategies: the theory
  • Thinking about Note-Making
  • How to make notes quickly and effectively using Mind Mapping
  • Practice using Mind Mapping

DAY 2

Personal Effectiveness - Part II

  • Reading at Work
  • Combining Fast Reading and Mind Mapping skills to increase effectiveness
  • Memory Magic: Introduction to Memory Systems
  • Memory Linking
  • Memory Journeys
  • Remembering names and numbers
  • Memory at Work

DAY 3

Effective Inter-Personal Communications

  • Barriers - and their solutions
  • Body Language/building rapport
  • Keys to Relationships
  • Self Image and Self-esteem
  • Getting your Point Across: know what to say and when to say it
  • Managing Feelings - managing other people
  • Listening and Questioning

DAY 4

Time Management, Planning & Problem Solving

  • Results-Orientated Time Management
  • Outcome Planning for better results
  • Can anyone be Creative?
  • Practical approaches to Problem Solving
  • Prioritisation and Planning Periods
  • Getting things done
  • Identifying and Dealing with Timewasters

DAY 5

Your Personal Skills-set: Putting It All Together

  • Your role and job in the context of any organization
  • Using Core Skills in the real world
  • Thinking and Working in groups
  • Better Meetings
  • How to Change habits of a Lifetime

 

Module 2: Professional Skills for Administrators & Secretaries

DAY 6

Setting the Scene and Evaluating Existing Skills

  • General Introduction
  • Assessing Prior Skills and Knowledge
  • Competencies required
  • Perceptions, Attitudes and Beliefs
  • Learning Styles/Thinking Styles
  • Time Management Skills
  • Time Management Group Activity 1
  • Video on Time Management
  • Time Management Group Activity 2

DAY 7

Organising and Planning

  • Managing Workflow
  • Techniques for Organising and Planning – brainstorming, SWOT analysis, Goal setting, setting SMART objectives
  • Group Activity
  • Mind Mapping
  • Video
  • Group Activity – mind mapping exercise
  • Managing meetings

DAY 8

Communication Skills

  • Understanding Assertiveness
  • Group Activity on Assertiveness
  • Listening and Questioning Skills
  • Group Activity on Listening Effectively
  • Body Language
  • Group Activity on Body Language
  • Video
  • Colour Code Exercise – team working involving sequencing, problem solving & concentration and memory
  • Video - working with different personalities & cultures

DAY 9

Team Working

  • Conflict Management
  • Dealing with Difficult People
  • Managing Upwards
  • Stress Management
  • Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management

DAY 10

Presentation Skills

  • Telephone Skills
  • Writing Skills
  • Email Etiquette
  • Presentation Skills
  • Group Exercise – delegates to prepare and present a 4 minute presentation on a topic to be agreed
  • Review of the week

Quality Logo

GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

 

All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.



© 2017. Material published by GLOMACS shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Print Logo
P.O. Box 74653, Dubai, United Arab Emirates
Tel : +971 - 04 - 425 0700, Fax : +971 (04) 425 0701, Email : info@glomacs.ae

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