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Employee Relationship Specialist

(an ILM-endorsed title of 'Employee Relations')

Employee Relationship Specialist

(an ILM-endorsed title of 'Employee Relations')

Code Date Venue Fees
HR005e 09 - 13 Jul 2017 Dubai $4,800 Register
HR005e 05 - 09 Nov 2017 Dubai $4,800 Register

This seminar is pre-approved by HRCI (Human Resource Certification Institute) which qualify for general re-certification credit hours of HR Professionals. The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this seminar has met HR Certification Institute’s criteria to be pre-approved for recertification credit.

This is an ILM Endorsed Seminar. Optional ILM Endorsed Certification carries an assessment component which contributes to measuring learning impact.

Introduction

The seminar is designed to develop increased productivity and motivation through the application of best practice in the way that employees are treated by the organisation. The seminar will enable the creation of a working environment in which all staff are able to contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.

The main features of the seminar are:

  • Shows how to create a close working relationship between ER and the rest of the organisation
  • Establishes the policies that create an effective ER function
  • Matches these policies to the practices that support them
  • Addresses how to get the best from people
  • Addresses key issues for ER and Supervisors/Team Leaders such as handling absence, poor timekeeping and unrealistic aspirations for promotion

Objectives

By the end of the seminar, delegates will:

  • Be able to relate the role of ER to the role of the Managers/Supervisor and Team Leader
  • Know how to manage change
  • Be able to deal with performance problems and modify the behaviour of employees
  • Be able to influence the behaviour of managers and team leaders
  • Be able to operate disciplinary procedures and grievance procedure
  • Know how to manage absence
  • Understand the role of an Employee Assistance programme

Training Methodology

The training methodology used is designed to encourage maximum participation by all delegates. The presenter will suggest ideas and theories to the delegates and then encourage them to test out the ideas by the use of discussion, small group work, exercises and feedback. Each day of the seminar will end by delegates completing their own record of what has been learned on the day and considering how the ideas might be transferred back to the workplace.

Organisational Impact

The benefits to the organisation in delegates attending this seminar and putting the ideas into practice are as follows:

  • Improved leadership
  • Greater productivity
  • Improved morale and commitment
  • A line management team (Supervisors and team Leaders) will feel supported by the ER function
  • The ER function will develop closer working relationships with the line management team (Supervisors and team Leaders)
  • Improved standards of performance and conduct throughout the organization

Personal Impact

The seminar will equip delegates with the following skills:

  • Motivate employees in a positive and thorough way
  • Understand why people work and why they try hard (and why they sometimes don’t)
  • Handling Grievances
  • The different roles of HR and ER staff; line managers, supervisors and team leaders
  • How to make Disciplinary Action effective and the mistakes to avoid
  • Managing common problems such as absence or lateness
  • Performance Management
  • Linking the organisations values to the ER function

Who Should Attend?

The seminar is designed to develop increased productivity and motivation through the application of best practice in the way that employees are treated by the organisation.

Attendance at the seminar will benefit:

  • Employee Relations Specialists
  • HR and Personnel Professionals
  • Line Managers
  • Supervisors and Team Leaders

SEMINAR OUTLINE

DAY 1

The Core Role of Employee Relations

  • The Context
  • Change Management
  • ER and Nationalisation
  • Understanding the Rationale of ER
  • The Core Role of ER
  • The distinction between the role of ER and the role of the Manager
  • The Impact on Policies and Procedures
  • Change Agent and Employee Champion
  • The Psychological Contract

DAY 2

The ER function in Practice

  • Communications
  • Team Briefing
  • Consultation
  • Discipline - Gross misconduct
  • Discipline - Poor performance
  • Appeals
  • Handling sickness absence
  • Return to work interviews
  • Notification Rules
  • Trigger Mechanisms

DAY 3

Supporting the Manager, Supervisor or Team Leader

  • Grievances
  • Conducting the Grievance Interview
  • Management’s right to manage
  • Equal Opportunities
  • Discrimination
  • Equality and diversity
  • Harassment and Bullying
  • Motivation

DAY 4

Managing Performance, Counselling, Providing Employee Assistance

  • The performance management process
  • Motivation and Goal Theory
  • Giving Feedback
  • Coaching
  • Counselling – Managers and Supervisors
  • Counselling employees
  • A Counselling Style Inventory
  • Employee Assistance Programmes

DAY 5

Getting the Best from People

  • Getting the best from People
  • Then characteristics of leaders
  • Leading vs. Managing
  • Leadership Competencies
  • Leadership development
  • 360 degree feedback
  • Seminar review
  • Personal Development Planning

Assessment

Following attendance at the seminar, you are required to complete an assignment:

  • Explain the distinctions in principle between the role of the ER specialist and the role of the line management team. 
  • Explain the distinctions between the role of ER and the line management team in dealing with: Disciplinary Action, Handling Absence and Timekeeping, Handling Grievances, Equal Opportunities and Performance Management.
  • Suggest some ways in which the relationship between ER and the line management team might be developed in your organisation over the next 12 months.

Accreditation

  • Quality Logo
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Employee Relationship Specialist
(an ILM-endorsed title of 'Employee Relations')


Upcoming Dates

Code Date Venue Fees
HR005e 09 - 13 Jul 2017 Dubai $4,800
HR005e 05 - 09 Nov 2017 Dubai $4,800

This seminar is pre-approved by HRCI (Human Resource Certification Institute) which qualify for general re-certification credit hours of HR Professionals. The use of this seal is not an endorsement by HR Certification Institute of the quality of the program. It means that this seminar has met HR Certification Institute’s criteria to be pre-approved for recertification credit.

This is an ILM Endorsed Seminar. Optional ILM Endorsed Certification carries an assessment component which contributes to measuring learning impact.

Introduction

The seminar is designed to develop increased productivity and motivation through the application of best practice in the way that employees are treated by the organisation. The seminar will enable the creation of a working environment in which all staff are able to contribute their full potential. This will involve creating a supportive and trusting climate at work and ensuring that individual and collective ER issues are handled positively and sensitively.

The main features of the seminar are:

  • Shows how to create a close working relationship between ER and the rest of the organisation
  • Establishes the policies that create an effective ER function
  • Matches these policies to the practices that support them
  • Addresses how to get the best from people
  • Addresses key issues for ER and Supervisors/Team Leaders such as handling absence, poor timekeeping and unrealistic aspirations for promotion

Objectives

By the end of the seminar, delegates will:

  • Be able to relate the role of ER to the role of the Managers/Supervisor and Team Leader
  • Know how to manage change
  • Be able to deal with performance problems and modify the behaviour of employees
  • Be able to influence the behaviour of managers and team leaders
  • Be able to operate disciplinary procedures and grievance procedure
  • Know how to manage absence
  • Understand the role of an Employee Assistance programme

Training Methodology

The training methodology used is designed to encourage maximum participation by all delegates. The presenter will suggest ideas and theories to the delegates and then encourage them to test out the ideas by the use of discussion, small group work, exercises and feedback. Each day of the seminar will end by delegates completing their own record of what has been learned on the day and considering how the ideas might be transferred back to the workplace.

Organisational Impact

The benefits to the organisation in delegates attending this seminar and putting the ideas into practice are as follows:

  • Improved leadership
  • Greater productivity
  • Improved morale and commitment
  • A line management team (Supervisors and team Leaders) will feel supported by the ER function
  • The ER function will develop closer working relationships with the line management team (Supervisors and team Leaders)
  • Improved standards of performance and conduct throughout the organization

Personal Impact

The seminar will equip delegates with the following skills:

  • Motivate employees in a positive and thorough way
  • Understand why people work and why they try hard (and why they sometimes don’t)
  • Handling Grievances
  • The different roles of HR and ER staff; line managers, supervisors and team leaders
  • How to make Disciplinary Action effective and the mistakes to avoid
  • Managing common problems such as absence or lateness
  • Performance Management
  • Linking the organisations values to the ER function

Who Should Attend?

The seminar is designed to develop increased productivity and motivation through the application of best practice in the way that employees are treated by the organisation.

Attendance at the seminar will benefit:

  • Employee Relations Specialists
  • HR and Personnel Professionals
  • Line Managers
  • Supervisors and Team Leaders

SEMINAR OUTLINE

DAY 1

The Core Role of Employee Relations

  • The Context
  • Change Management
  • ER and Nationalisation
  • Understanding the Rationale of ER
  • The Core Role of ER
  • The distinction between the role of ER and the role of the Manager
  • The Impact on Policies and Procedures
  • Change Agent and Employee Champion
  • The Psychological Contract

DAY 2

The ER function in Practice

  • Communications
  • Team Briefing
  • Consultation
  • Discipline - Gross misconduct
  • Discipline - Poor performance
  • Appeals
  • Handling sickness absence
  • Return to work interviews
  • Notification Rules
  • Trigger Mechanisms

DAY 3

Supporting the Manager, Supervisor or Team Leader

  • Grievances
  • Conducting the Grievance Interview
  • Management’s right to manage
  • Equal Opportunities
  • Discrimination
  • Equality and diversity
  • Harassment and Bullying
  • Motivation

DAY 4

Managing Performance, Counselling, Providing Employee Assistance

  • The performance management process
  • Motivation and Goal Theory
  • Giving Feedback
  • Coaching
  • Counselling – Managers and Supervisors
  • Counselling employees
  • A Counselling Style Inventory
  • Employee Assistance Programmes

DAY 5

Getting the Best from People

  • Getting the best from People
  • Then characteristics of leaders
  • Leading vs. Managing
  • Leadership Competencies
  • Leadership development
  • 360 degree feedback
  • Seminar review
  • Personal Development Planning

Assessment

Following attendance at the seminar, you are required to complete an assignment:

  • Explain the distinctions in principle between the role of the ER specialist and the role of the line management team. 
  • Explain the distinctions between the role of ER and the line management team in dealing with: Disciplinary Action, Handling Absence and Timekeeping, Handling Grievances, Equal Opportunities and Performance Management.
  • Suggest some ways in which the relationship between ER and the line management team might be developed in your organisation over the next 12 months.

Quality Logo

GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

 

All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.

Quality Logo

GLOMACS is proud to hold the Approved Provider status with HR Certification Institute (HRCI), an internationally recognized certifying organization for the human resource profession. This partnership grants us the ability to provide pre-approved HR Seminars which qualify for re-certification credit of HR Professionals as signified by the Approved Provider seal in the seminar outline.

The use of this seal is not an endorsement by the HR Certification Institute of the quality of the activity. It means that this activity has met the HR Certification Institute’s criteria to be pre-approved for recertification credit.

Quality Logo

GLOMACS is an ILM Recognised Provider (Centre ID # 002398A) and offers a number of approved Management and Leadership seminars fully endorsed by ILM as well as ILM Qualifications or VRQs. Participants who intend to obtain ILM Endorsed and Qualification certification (aside from GLOMACS Certificate of Completion) would be required to complete a kind of assessment after the conclusion of any ILM Endorsed Seminar or ILM Qualification or VRQs.



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All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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