Code Date City Venue Fees
MG137 17 - 21 Nov 2019 Dubai - UAE TBA $4,950 Register
TBA* = To be Announced   |  All fees are exclusive of VAT
Home » Seminars » Management & Leadership » Improving Operation Performance and Productivity

Introduction

With the arrival of new technology, increased competition and rising expectations from customers and stakeholders the need for operational performance improvement has never been greater. The drive to deliver faster, cheaper and right first time is a challenge facing every organisation in the public and private sector.

How do you identify and quantify operational improvements? How to you get people on board and willing to change for the better? And how to you execute a plan of action and measure the benefits? If you need the tools and skills to address these questions in a practical way to deliver lasting performance improvement then this is the programme for you.

In this GLOMACS practical training course, you will:

  • Learn how to apply world-class improvement tools and methods
  • Gain hands-on experience of identifying improvement opportunities and practical ways to make them happen
  • Understand what you need to do to embed beneficial change within your organisation

Objectives

By the end of these 5 hands-on learning days, you will be able to: 

  • Locate and quantify operational performance improvements
  • Identify and eliminate waste and reduce cycle times
  • Identify and address the root causes of current problems
  • Re-engineer your processes
  • Deliver what you internal and external customers want better, fast and cheaper
  • Drive and coordinate a programme of change
  • Get your people on board so that change sticks and benefits last

Training Methodology

This GLOMACS training course is based on the application of world-class operational improvement tools. It includes individual and team exercises, case studies, videos and discussions, along with formal inputs. Real case study examples are used to illustrate how the techniques work in practice and participants then have the opportunity to try them out on their own operational processes. Active participation and sharing of knowledge and experience will help participants gain the confidence to challenge the status quo and bring about lasting change.

Organisational Impact

Organizations will benefit from returning leaders who will:

  • Engage their team in improving operational performance
  • Eliminate waste, reduce cost, and improve quality
  • Reorganize and rejuvenate the areas for which they are responsible
  • Improve measurement systems to encourage continuous improvement and innovation 
  • Reduce response times and consistency dramatically
  • Re-engineer work processes to deliver significant benefit to all stakeholders
  • Bring people with them to create lasting change

Personal Impact

Participants will learn to:

  • Lead their team on an ongoing journey of performance improvement
  • Facilitate problem solving and process improvement teams
  • Apply world-class performance improvement tools
  • Identify the root causes and solutions to operational problems
  • Align measure with corporate goals
  • Create optimised work processes
  • Deliver significant operational benefits

Who Should Attend?

This GLOMACS training course is designed for organization leaders who are committed to improvement.  These agents of change include:

  • Engineers
  • Team Leaders
  • Middle Managers
  • Department Heads
  • General Managers
  • Project Managers

Seminar Outline

DAY 1

Performance Improvement Drivers and Enablers

  • What drives and what enables performance improvement?
  • Your Organisation’s Performance Improvement Goals
  • World-class Improvement Tools
  • Discovering Improvement Opportunities through Observation and Effective Questioning
  • Quantifying Performance Improvement Opportunities
  • Reducing Cycle Times and Increasing Throughput

DAY 2

Collecting, Analysing and Presenting Performance Data

  • Optimising Prime Movers
  • Removing Bottlenecks
  • Collecting Data on Current and Potential Performance
  • Aligning Objectives, Measures and Targets to Organizational Strategy
  • Analysing Performance Data and Presenting it in a Compelling Way
  • The Performance Improvement Approach

DAY 3

Delivering Improvement Programmes

  • Spaghetti Diagrams
  • Pareto Analysis and the 80:20 Rules
  • Root Cause Analysis
  • Facilitating Problem Solving Sessions
  • Creating Improvement Plans and Steering Improvement Programmes
  • Identifying and Eliminating Delays
  • Capturing Savings
  • Introduction to Process Mapping

DAY 4

Process Re-engineering

  • The Principles of Process Mapping and Process Re-engineering
  • Process Mapping Case Study
  • Process Re-engineering Case Study
  • Apply Process Mapping and Re-engineering to One of Your Own Processes
  • Outsourcing Decisions - Guidelines to Ensure Success
  • The Wastes
  • Activity - Identifying and Eliminating Waste

DAY 5

Implementing Change

  • The Change Questionnaire
  • Why people avoid or oppose change?
  • Practical Strategies for Leading People through Change
  • Opening the Door to Change - Addressing the Forces of Change
  • How to Deliver the Change Required to Improve Performance in Your Organization
  • Course Review

Accreditation

  • Quality Logo

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients

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Home » Seminars » Management & Leadership » Improving Operation Performance and Productivity

VAT Announcement: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 01-January-2018. In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars.

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