Code Date City Venue Fees
IC005 14 - 18 May 2018 London - UK Conrad London St. James $5,500 Register
IC005 19 - 23 Nov 2018 London - UK TBA $5,500 Register
TBA* = To be Announced
Home » Seminars » Management & Leadership » Incident & Crisis Response Communication Skills

Introduction

At the time of a major incident communication will be vital to coming through unscathed.  The media and many other stakeholders will be interested in your organisation so it is important to have an understanding of the communication environment and what you must do in order to get your messages across effectively.

This training course takes a step by step approach to all the learning necessary to pre-empt and respond to major incidents through your organisation’s communications strategy. 

This training seminar will highlight:

  • An Awareness of the Media & Communication Environment at the time of a crisis
  • The Available Media Platforms and How to use them for both traditional and social media
  • How communications fits into operational response
  • How to create an incident communications plan alongside a range of useful planning tools
  • Practical Skills for Media Communication

Objectives

  • Develop practical skills enabling effective communication at the time of an incident
  • Familiarise students with both techniques & technologies involved in crisis communication
  • Provide a health-check for your personal & organizational readiness
  • Provide the confidence to know that your response strategies are appropriate and effective
  • Build relevant knowledge through exploring relevant case studies and practical exercises

At the end of this training seminar, you will learn to:

  • Communicate effectively at the time of an incident
  • Apply relevant techniques & technologies in crisis communication
  • Recognise your personal & organizational readiness
  • Know that your response strategies are appropriate and effective
  • Build crisis plans

Training Methodology

This training seminar consists of five stand-alone modules based around common themes containing lecture content, skill assessments, participative discussions, video presentations and delegate exercises in order to create high impact training. The training course is designed to be dynamic and highly interactive as well as educational. The primary focus is to provide delegates with concepts and methods which they can put to immediate use in the workplace.

Organisational Impact

  • More effective employees at the time of an incident
  • Strengthened employee focus on actions and achievement
  • Improved organisational communications
  • Enhanced employee leadership skills
  • Increased levels of confidence and motivation
  • Higher levels of productivity 

Personal Impact

  • Sharper focus on valuable goals
  • Greater self understanding
  • Increased ability to achieve success
  • Improved communication skills
  • Enhanced leadership skills
  • Greater levels of confidence and personal productivity

Who Should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • All management involved in operations or communications incident response
  • Team Leaders
  • Supervisors
  • Technical Staff
  • Company Spokespeople

Seminar Outline

Day 1

Orientating to Communication at the time of a Crisis or Incident

  • Key Principles of Crisis Communication and Incident Response
  • What is your Crisis?
  • What is a Crisis?
  • Reputation Management – What price your reputation?
  • Why crises are different?
  • Who is interested? - An exploration of those who want to know what is going on and why you must communicate

Day 2 

Creating a Crisis or Incident Plan

  • Why do you need a plan?
  • Types of Plan
  • How to start the planning process?
  • What to include in a crisis plan?
  • Structuring to Respond - A look at putting together the necessary systems, teams and facilities to meet the threat

Day 3 

Media Management

  • The Media Environment
  • Media - friend or foe?
  • Dealing with Media Enquiries
  • Managing with On-site Media
  • Establishing and Running a Communications Control Cell
  • Establishing a Media Centre

Day 4 

Communication Formats & Strategies (Includes practical exercises)

  • Timelines for Incident Communication Response
  • Creating & Delivering News Statements
  • Media Interviews Session
  • Media Briefings
  • News Conferences

Day 5 

Social Media & Crisis Communication

  • The Internet, Social Media and Crisis
  • How social media impacts on crisis?
  • How to use social media platforms to respond?
  • Case Studies:  A look at examples from real life with discussion of the impact of social media upon communication during a major incident

Accreditation

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Oxford Management Centre

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Incident & Crisis Response Communication Skills


Upcoming Dates

Code Date Venue Fees
IC005 14 - 18 May 2018 London - UK $5,500
IC005 19 - 23 Nov 2018 London - UK $5,500

Introduction

At the time of a major incident communication will be vital to coming through unscathed.  The media and many other stakeholders will be interested in your organisation so it is important to have an understanding of the communication environment and what you must do in order to get your messages across effectively.

This training course takes a step by step approach to all the learning necessary to pre-empt and respond to major incidents through your organisation’s communications strategy. 

This training seminar will highlight:

  • An Awareness of the Media & Communication Environment at the time of a crisis
  • The Available Media Platforms and How to use them for both traditional and social media
  • How communications fits into operational response
  • How to create an incident communications plan alongside a range of useful planning tools
  • Practical Skills for Media Communication

Objectives

  • Develop practical skills enabling effective communication at the time of an incident
  • Familiarise students with both techniques & technologies involved in crisis communication
  • Provide a health-check for your personal & organizational readiness
  • Provide the confidence to know that your response strategies are appropriate and effective
  • Build relevant knowledge through exploring relevant case studies and practical exercises

At the end of this training seminar, you will learn to:

  • Communicate effectively at the time of an incident
  • Apply relevant techniques & technologies in crisis communication
  • Recognise your personal & organizational readiness
  • Know that your response strategies are appropriate and effective
  • Build crisis plans

Training Methodology

This training seminar consists of five stand-alone modules based around common themes containing lecture content, skill assessments, participative discussions, video presentations and delegate exercises in order to create high impact training. The training course is designed to be dynamic and highly interactive as well as educational. The primary focus is to provide delegates with concepts and methods which they can put to immediate use in the workplace.

Organisational Impact

  • More effective employees at the time of an incident
  • Strengthened employee focus on actions and achievement
  • Improved organisational communications
  • Enhanced employee leadership skills
  • Increased levels of confidence and motivation
  • Higher levels of productivity 

Personal Impact

  • Sharper focus on valuable goals
  • Greater self understanding
  • Increased ability to achieve success
  • Improved communication skills
  • Enhanced leadership skills
  • Greater levels of confidence and personal productivity

Who Should Attend?

This training course is suitable to a wide range of professionals but will greatly benefit:

  • All management involved in operations or communications incident response
  • Team Leaders
  • Supervisors
  • Technical Staff
  • Company Spokespeople

SEMINAR OUTLINE

Day 1

Orientating to Communication at the time of a Crisis or Incident

  • Key Principles of Crisis Communication and Incident Response
  • What is your Crisis?
  • What is a Crisis?
  • Reputation Management – What price your reputation?
  • Why crises are different?
  • Who is interested? - An exploration of those who want to know what is going on and why you must communicate

Day 2 

Creating a Crisis or Incident Plan

  • Why do you need a plan?
  • Types of Plan
  • How to start the planning process?
  • What to include in a crisis plan?
  • Structuring to Respond - A look at putting together the necessary systems, teams and facilities to meet the threat

Day 3 

Media Management

  • The Media Environment
  • Media - friend or foe?
  • Dealing with Media Enquiries
  • Managing with On-site Media
  • Establishing and Running a Communications Control Cell
  • Establishing a Media Centre

Day 4 

Communication Formats & Strategies (Includes practical exercises)

  • Timelines for Incident Communication Response
  • Creating & Delivering News Statements
  • Media Interviews Session
  • Media Briefings
  • News Conferences

Day 5 

Social Media & Crisis Communication

  • The Internet, Social Media and Crisis
  • How social media impacts on crisis?
  • How to use social media platforms to respond?
  • Case Studies:  A look at examples from real life with discussion of the impact of social media upon communication during a major incident

Quality Logo

GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.



© 2018. Material published by GLOMACS shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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