Code Date Venue Fees
AD002e 16 - 20 Jul 2017 Dubai - UAE $4,800 Register
AD002e 19 - 23 Nov 2017 Dubai - UAE $4,800 Register
Home » Seminars » Office Administration » Office Management Specialist

Introduction

This practical and highly popular training seminar rapidly develops the key skills and knowledge that enables new and developing office professionals to maximise their contribution in the workplace.

The training seminar shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation's goals.

Objectives

By the end of this training seminar, delegates will be able to:

  • Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace
  • Become more confident
  • Become more proactive
  • Communicate more confidently and effectively with your manager, colleagues and other departments
  • Deal with the difficulties and pressures of working in a modern office
  • Prioritise between urgent and important tasks
  • Plan, organise and manage time more effectively
  • Present yourself more confidently and efficiently
  • Write, email and use the phone more professionally and effectively

Training Methodology

This particular training seminar is structured using a combination of interactive activities, group and individual exercises, role-plays and discussion interspersed with formal inputs supported by PowerPoint presentations.

Inter-group discussions to share working experiences are also an important ingredient in the process. Skills are introduced and revisited at regular intervals throughout the course to facilitate reinforcement and to help delegates remember them.

The tutors are always on hand for one-to-one discussions with delegates regarding any problems or confidential matters that they may wish to discuss. On offer, each day following lunch, will be an open session for 1 hour, by request, for individual or group discussion(s) on any additional subjects required or problems or issues that delegates may have or wish to discuss.

Organisational Impact

Delegates attending this training seminar will better appreciate the knowledge, skills and competencies required to fulfill their current and future job/role requirements more effectively. They will be exposed to, and will have the opportunity to practice, sets of competencies that are an essential contribution towards achieving business objectives in a cost effective manner. They will have a better understanding of other people’s needs, perspectives, and how they may support and work with them to the benefit of all. The organisation will see the benefits of integrating such fundamental behaviours towards the provision on an enhanced service and support to their line managers, colleagues and customers.

Our underlying philosophy is simple and is based upon the notion that people are an employer’s greatest and most expensive asset therefore our aim is to provide maximum return on investment. Often what differentiates the successful executive administrator is a deep understanding of people and human behaviour coupled to an ability to respond and react appropriately. The aim is to enable people to provide first class service both within the organisation and with external customers.

Personal Impact

Attendance on this high level course will result in individuals being exposed to senior support staff from a wide range of organizations thereby creating a network of contacts. They will be introduced to a range of interpersonal and organisational competencies required to achieve superior performance in their support roles.

The well tried and tested approaches adopted in this innovative training seminar will benefit individuals whilst working and managing the pressure, tensions and demands of their respective workplaces.

Delegates will be exposed to a range of different proven techniques which the individual can tailor and modify to suit their own styles and organisational behaviours. They will have ample opportunity to practice many of these skills and competencies in a friendly atmosphere where maximum learning can take place.

Who Should Attend?

All office personnel would find this course highly beneficial, including administrators, PA's and secretaries.

Seminar Outline

DAY 1

Setting the Scene, Assessing Existing Skills, Time Management

  • General introduction
  • Assessing prior skills and knowledge
  • Competencies required
  • Perceptions, attitudes and beliefs
  • Learning Styles/Thinking Styles
  • Time management skills
  • Time Management Group Activity 1
  • Video on time management
  • Time Management Group Activity 2

DAY 2

Organising and Planning

  • Managing workflow
  • Techniques for organising and planning – brainstorming, SWOT analysis, Goal setting, setting SMART objectives
  • Group Activity
  • Mind Mapping
  • Video
  • Group Activity – mind mapping exercise
  • Managing meetings

DAY 3

Communication Skills

  • Understanding Assertiveness
  • Group Activity on assertiveness
  • Listening and questioning skills
  • Group activity on listening effectively
  • Body Language
  • Group activity on body language

DAY 4

Team Working

  • Conflict management
  • Dealing with difficult people
  • Managing upwards
  • Stress management
  • Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management

DAY 5

Presentation Skills

  • Telephone skills
  • Writing skills
  • Email etiquette
  • Presentation skills
  • Group Exercise – delegates to prepare and present a 4 minute presentation on a topic to be agreed.
  • Review of the week

Assessment

Work-based Assignment for Optional ILM Endorsed Certificate

This is an ILM Endorsed Training Seminar. Participants have the option of pursuing an additional ILM Endorsed certification by completing a Work-based Assignment.

Activity

Following your attendance to this training seminar, you are required to complete an action plan demonstrating how you intend to develop and you should bear in mind the topics covered on the seminar. The action plan should be classified into short-term, mid-term and long term plans.

Accreditation

  • Quality Logo
  • Quality Logo

In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients

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Office Management Specialist
(an ILM-endorsed title of 'Professional Skills
for Administrators & Secretaries')


Upcoming Dates

Code Date Venue Fees
AD002e 16 - 20 Jul 2017 Dubai - UAE $4,800
AD002e 19 - 23 Nov 2017 Dubai - UAE $4,800

This is an ILM Endorsed Training Seminar. Optional ILM Endorsed Certification carries an assessment component which contributes to measuring learning impact.

Introduction

This practical and highly popular training seminar rapidly develops the key skills and knowledge that enables new and developing office professionals to maximise their contribution in the workplace.

The training seminar shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation's goals.

Objectives

By the end of this training seminar, delegates will be able to:

  • Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace
  • Become more confident
  • Become more proactive
  • Communicate more confidently and effectively with your manager, colleagues and other departments
  • Deal with the difficulties and pressures of working in a modern office
  • Prioritise between urgent and important tasks
  • Plan, organise and manage time more effectively
  • Present yourself more confidently and efficiently
  • Write, email and use the phone more professionally and effectively

Training Methodology

This particular training seminar is structured using a combination of interactive activities, group and individual exercises, role-plays and discussion interspersed with formal inputs supported by PowerPoint presentations.

Inter-group discussions to share working experiences are also an important ingredient in the process. Skills are introduced and revisited at regular intervals throughout the course to facilitate reinforcement and to help delegates remember them.

The tutors are always on hand for one-to-one discussions with delegates regarding any problems or confidential matters that they may wish to discuss. On offer, each day following lunch, will be an open session for 1 hour, by request, for individual or group discussion(s) on any additional subjects required or problems or issues that delegates may have or wish to discuss.

Organisational Impact

Delegates attending this training seminar will better appreciate the knowledge, skills and competencies required to fulfill their current and future job/role requirements more effectively. They will be exposed to, and will have the opportunity to practice, sets of competencies that are an essential contribution towards achieving business objectives in a cost effective manner. They will have a better understanding of other people’s needs, perspectives, and how they may support and work with them to the benefit of all. The organisation will see the benefits of integrating such fundamental behaviours towards the provision on an enhanced service and support to their line managers, colleagues and customers.

Our underlying philosophy is simple and is based upon the notion that people are an employer’s greatest and most expensive asset therefore our aim is to provide maximum return on investment. Often what differentiates the successful executive administrator is a deep understanding of people and human behaviour coupled to an ability to respond and react appropriately. The aim is to enable people to provide first class service both within the organisation and with external customers.

Personal Impact

Attendance on this high level course will result in individuals being exposed to senior support staff from a wide range of organizations thereby creating a network of contacts. They will be introduced to a range of interpersonal and organisational competencies required to achieve superior performance in their support roles.

The well tried and tested approaches adopted in this innovative training seminar will benefit individuals whilst working and managing the pressure, tensions and demands of their respective workplaces.

Delegates will be exposed to a range of different proven techniques which the individual can tailor and modify to suit their own styles and organisational behaviours. They will have ample opportunity to practice many of these skills and competencies in a friendly atmosphere where maximum learning can take place.

Who Should Attend?

All office personnel would find this course highly beneficial, including administrators, PA's and secretaries.

SEMINAR OUTLINE

DAY 1

Setting the Scene, Assessing Existing Skills, Time Management

  • General introduction
  • Assessing prior skills and knowledge
  • Competencies required
  • Perceptions, attitudes and beliefs
  • Learning Styles/Thinking Styles
  • Time management skills
  • Time Management Group Activity 1
  • Video on time management
  • Time Management Group Activity 2

DAY 2

Organising and Planning

  • Managing workflow
  • Techniques for organising and planning – brainstorming, SWOT analysis, Goal setting, setting SMART objectives
  • Group Activity
  • Mind Mapping
  • Video
  • Group Activity – mind mapping exercise
  • Managing meetings

DAY 3

Communication Skills

  • Understanding Assertiveness
  • Group Activity on assertiveness
  • Listening and questioning skills
  • Group activity on listening effectively
  • Body Language
  • Group activity on body language

DAY 4

Team Working

  • Conflict management
  • Dealing with difficult people
  • Managing upwards
  • Stress management
  • Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management

DAY 5

Presentation Skills

  • Telephone skills
  • Writing skills
  • Email etiquette
  • Presentation skills
  • Group Exercise – delegates to prepare and present a 4 minute presentation on a topic to be agreed.
  • Review of the week

Assessment

Work-based Assignment for Optional ILM Endorsed Certificate

This is an ILM Endorsed Training Seminar. Participants have the option of pursuing an additional ILM Endorsed certification by completing a Work-based Assignment.

Activity

Following your attendance to this training seminar, you are required to complete an action plan demonstrating how you intend to develop and you should bear in mind the topics covered on the seminar. The action plan should be classified into short-term, mid-term and long term plans.


Quality Logo

GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

 

All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.

Quality Logo

GLOMACS is an ILM Approved Centre (Centre ID # 002398A) and offers a number of approved Management and Leadership seminars fully endorsed by ILM as well as ILM Qualifications or VRQs. Participants who intend to obtain ILM Endorsed and Qualification certification (aside from GLOMACS Certificate of Completion) would be required to complete a kind of assessment after the conclusion of any ILM Endorsed Seminar or ILM Qualification or VRQs.



© 2017. Material published by GLOMACS shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Print Logo
P.O. Box 74653, Dubai, United Arab Emirates
Tel : +971 - 04 - 425 0700, Fax : +971 (04) 425 0701, Email : info@glomacs.ae

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