Code Date City Venue Fees
AD002e 22 - 26 Jul 2018 Dubai - UAE TBA $4,950 Register
AD002e 25 - 29 Nov 2018 Dubai - UAE TBA $4,950 Register
TBA* = To be Announced   |  All fees are exclusive of VAT
Home » Seminars » Office Administration » Office Management Specialist

Introduction

This practical and highly popular GLOMACS Office Management Specialist training seminar enables new and developing office professionals to make a powerful and positive impact in the workplace.  It focuses on the essential core competencies that you will need in order to project a confident and efficient persona. Underpinning this is an in-depth exploration of the behaviours and skills necessary to achieve and sustain excellence in your office environment. 

This engaging, fun, and interactive GLOMACS Office Management Specialist training programme will help you to become more organised, to plan and prioritise and to make effective decisions.  It will help you to plan and set meaningful objectives. It will give you the tools to become an excellent communicator and to be that valuable employee who can deal calmly and effectively with difficult situations and people. It will also help you to create a harmonious and pleasant working atmosphere by teaching you how to deal with the pressure and stress of the modern office.

The GLOMACS training seminar will highlight: 

  • The core competencies required by an effective office professional
  • Time management, being more organised and prioritising effectively
  • Setting goals and maximising the potential to achieve and exceed them
  • Communication skills
  • Team working
  • Presenting yourself with impact

Objectives

By the end of this GLOMACS training seminar, you will be able to

  • Apply the skills and attributes of a first-class office professional in your workplace
  • Present yourself more confidently
  • Communicate effectively with managers, colleagues and all organisational
  • Handle the difficulties and pressures of working in a modern office
  • Prioritise, plan and manage time more efficiently 

Training Methodology

This particular GLOMACS Office Management Specialist training programme is structured using a combination of interactive activities comprising of group and individual exercises. Sharing work experiences is an important part of the training seminar so that delegates can build on existing knowledge and best practice in other organisations. The discussions are supplemented by trainer presentations. The trainer is also always on hand for one-to-one discussions with delegates regarding any problems or confidential matters that they may wish to discuss privately.

Organisational Impact

Delegates attending this GLOMACS Office Management Specialist training programme will better appreciate the knowledge, skills and competencies required to fulfill their current and future role requirements and will be in a position to help organisations achieve their business objectives through:

  • Increased employee confidence and self belief
  • Better interpersonal and communication skills
  • Implementing more effective time management
  • A more motivated and developed workforce
  • The ability to deal with pressure in the workplace

Personal Impact

This GLOMACS Office Management Specialist training course is designed for Administrators and Secretaries looking to enhance their impact and interpersonal skills. What they can expect to get out of the training course is the following: 

  • Increased visibility and recognition from others in the workplace
  • The confidence to contribute more towards achieving workplace objectives
  • Identifying personal strengths and areas where improvements are needed
  • The skills to manage emotions and workplace stress
  • How to deal with conflict in a positive way
  • An understanding of how to handle competing priorities in a more effective manner

Who Should Attend?

This GLOMACS training course is suitable to a wide range of professionals but will especially benefit:

  • Administrators
  • Secretaries
  • Executive Assistants
  • Personal Assistants
  • Office Managers
  • Supervisors
  • Business Support staff

Seminar Outline

Day 1 

Competencies and Time Management

  • Assessing prior Skills and Knowledge
  • Competencies Required for Excellence as an Office Professional
  • Perceptions, Attitudes and Beliefs – How they affect Performance
  • Learning Styles / Thinking Styles – Your Strengths and Weaknesses
  • Time Management Skills

Day 2

Organising and Planning

  • Goal Setting including Setting SMART Objectives
  • Planning
  • Mind Mapping
  • Problem Solving and Decision Making
  • Managing Meetings

Day 3

Communication Skills

  • Understanding Assertive Communication
  • Dealing with Conflict and Aggression
  • Listening Skills
  • Questioning skills
  • Body Language and Its Importance in Building Effective Relationships

Day 4

Team Working

  • Conflict Management and Resolution
  • Dealing with Difficult People
  • Managing Upwards
  • Workplace Stress Management
  • Working Effectively as Part of a Team

Day 5

Presentation Skills

  • Telephone Skills
  • Writing Skills
  • Email Etiquette
  • Presentation Skills
  • Review of the Week

 

Assessment

Following your attendance at this GLOMACS Office Management Specialist training seminar, you are required to complete an action plan demonstrating how you intend to develop and you should bear in mind the topics covered on the programme. The action plan should be classified into short-term, mid-term and long-term plans. 

Accreditation

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In Association With

Oxford Management Centre

Oxford Management Centre

A GLOMACS - Oxford Management Centre collaboration aimed at providing the best training services and benefits to our valued clients

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Home » Seminars » Office Administration » Office Management Specialist

VAT Announcement: The Government of UAE have introduced Value Added Tax (VAT) on goods and services from 01-January-2018. In compliance with the legislation issued by the UAE Government, we will be applying a 5% VAT on the fees for all our programs and services offered from January 2018 as applicable and stipulated in the FTA circulars.

© 2018. Material published by GLOMACS shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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Office Management Specialist
An ILM-endorsed title of
'Professional Skills for Administrators & Secretaries'


Upcoming Dates

Code Date Venue Fees
AD002e 22 - 26 Jul 2018 Dubai - UAE $4,950
AD002e 25 - 29 Nov 2018 Dubai - UAE $4,950

This is an ILM Endorsed Training Seminar. Optional ILM Endorsed Certification carries an assessment component which contributes to measuring learning impact.

Introduction

This practical and highly popular GLOMACS Office Management Specialist training seminar enables new and developing office professionals to make a powerful and positive impact in the workplace.  It focuses on the essential core competencies that you will need in order to project a confident and efficient persona. Underpinning this is an in-depth exploration of the behaviours and skills necessary to achieve and sustain excellence in your office environment. 

This engaging, fun, and interactive GLOMACS Office Management Specialist training programme will help you to become more organised, to plan and prioritise and to make effective decisions.  It will help you to plan and set meaningful objectives. It will give you the tools to become an excellent communicator and to be that valuable employee who can deal calmly and effectively with difficult situations and people. It will also help you to create a harmonious and pleasant working atmosphere by teaching you how to deal with the pressure and stress of the modern office.

The GLOMACS training seminar will highlight: 

  • The core competencies required by an effective office professional
  • Time management, being more organised and prioritising effectively
  • Setting goals and maximising the potential to achieve and exceed them
  • Communication skills
  • Team working
  • Presenting yourself with impact

Objectives

By the end of this GLOMACS training seminar, you will be able to

  • Apply the skills and attributes of a first-class office professional in your workplace
  • Present yourself more confidently
  • Communicate effectively with managers, colleagues and all organisational
  • Handle the difficulties and pressures of working in a modern office
  • Prioritise, plan and manage time more efficiently 

Training Methodology

This particular GLOMACS Office Management Specialist training programme is structured using a combination of interactive activities comprising of group and individual exercises. Sharing work experiences is an important part of the training seminar so that delegates can build on existing knowledge and best practice in other organisations. The discussions are supplemented by trainer presentations. The trainer is also always on hand for one-to-one discussions with delegates regarding any problems or confidential matters that they may wish to discuss privately.

Organisational Impact

Delegates attending this GLOMACS Office Management Specialist training programme will better appreciate the knowledge, skills and competencies required to fulfill their current and future role requirements and will be in a position to help organisations achieve their business objectives through:

  • Increased employee confidence and self belief
  • Better interpersonal and communication skills
  • Implementing more effective time management
  • A more motivated and developed workforce
  • The ability to deal with pressure in the workplace

Personal Impact

This GLOMACS Office Management Specialist training course is designed for Administrators and Secretaries looking to enhance their impact and interpersonal skills. What they can expect to get out of the training course is the following: 

  • Increased visibility and recognition from others in the workplace
  • The confidence to contribute more towards achieving workplace objectives
  • Identifying personal strengths and areas where improvements are needed
  • The skills to manage emotions and workplace stress
  • How to deal with conflict in a positive way
  • An understanding of how to handle competing priorities in a more effective manner

Who Should Attend?

This GLOMACS training course is suitable to a wide range of professionals but will especially benefit:

  • Administrators
  • Secretaries
  • Executive Assistants
  • Personal Assistants
  • Office Managers
  • Supervisors
  • Business Support staff

SEMINAR OUTLINE

Day 1 

Competencies and Time Management

  • Assessing prior Skills and Knowledge
  • Competencies Required for Excellence as an Office Professional
  • Perceptions, Attitudes and Beliefs – How they affect Performance
  • Learning Styles / Thinking Styles – Your Strengths and Weaknesses
  • Time Management Skills

Day 2

Organising and Planning

  • Goal Setting including Setting SMART Objectives
  • Planning
  • Mind Mapping
  • Problem Solving and Decision Making
  • Managing Meetings

Day 3

Communication Skills

  • Understanding Assertive Communication
  • Dealing with Conflict and Aggression
  • Listening Skills
  • Questioning skills
  • Body Language and Its Importance in Building Effective Relationships

Day 4

Team Working

  • Conflict Management and Resolution
  • Dealing with Difficult People
  • Managing Upwards
  • Workplace Stress Management
  • Working Effectively as Part of a Team

Day 5

Presentation Skills

  • Telephone Skills
  • Writing Skills
  • Email Etiquette
  • Presentation Skills
  • Review of the Week

 

Assessment

Following your attendance at this GLOMACS Office Management Specialist training seminar, you are required to complete an action plan demonstrating how you intend to develop and you should bear in mind the topics covered on the programme. The action plan should be classified into short-term, mid-term and long-term plans. 


Quality Logo

GLOMACS is an ILM Approved Centre (Centre ID # 002398A) and offers a number of approved Management and Leadership seminars fully endorsed by ILM as well as ILM Qualifications or VRQs. Participants who intend to obtain ILM Endorsed and Qualification certification (aside from GLOMACS Certificate of Completion) would be required to complete a kind of assessment after the conclusion of any ILM Endorsed Seminar or ILM Qualification or VRQs.

Quality Logo

GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.



© 2018. Material published by GLOMACS shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

Print Logo
P.O. Box 74653, Dubai, United Arab Emirates
Tel : +971 - 04 - 425 0700, Fax : +971 (04) 425 0701, Email : info@glomacs.ae

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