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Operational Excellence: Managing Performance

Operational Excellence: Managing Performance

Code Date Venue Fees
MG204 21 - 25 May 2017 Dubai - UAE $4,500 Register

Introduction

Many improvement initiatives fail due to a fragmented approach to the alignment and execution of practitioner activities. Operational Excellence (OPEX) supports the drive for sustainable profitability and growth within your organisation by adopting a holistic approach to improvement.   

This training seminar will equip you with the knowledge, skills and behavioural competencies required to support an Operational Excellence programme and contribute significantly to the bottom line of your organisation, reducing variation, defects, cycle times, lead times, waste and costs within your operations.

The seminar will cover:

  • Reasons why improvement initiatives can fail
  • The benefits of Operational Excellence
  • Success factors that drive sustainable performance
  • Problem solving tools and techniques
  • Change and Behavioural considerations

Objectives

By the end of the seminar, participants will be able to:

  • Prioritise and link improvement activities to achieve the organisation’s strategic objectives
  • Analyse the ‘Voice of the Customer’ to align changes to customer requirements
  • Engage stakeholders to collectively remove waste and optimise the whole ‘Value Stream’
  • Select the appropriate methods and tools within the improvement framework
  • Influence organisational culture and employee behaviour to support Operational Excellence

Training Methodology

The training is based on a combination of (a) coach led training (b) practical application of techniques through individual and group activities and (c) discussion and reflection of delegate real life experiences. The seminar manual provides a guide to all tools and methods covered for future reference. 

Organisational Impact

Organisations will benefit from participants adopting holistic thinking, avoiding the sub-optimisation that can result from fragmented improvement activity.

  • Aligning improvements to strategic imperatives
  • Engaging all stakeholders in the improvement efforts
  • Reducing defects and waste across the whole value stream
  • Improving the effectiveness of key resources
  • Increasing customer satisfaction
  • Promoting organisational learning and engagement

Personal Impact

Individuals will benefit by being able to apply the thinking and techniques to identify, evaluate and improve issues affecting them in the workplace.

  • Developing their own professional skills and critical thinking
  • Solving problems using structured, disciplined methods
  • Making data driven business decisions
  • Engaging more effectively with colleagues during team based problem solving
  • Learning key terms in the language of business improvement

Who Should Attend?

The Operational Excellence training is appropriate for everyone in the organisation but may be of special interest to anyone charged with driving the improvement of operating performance.


SEMINAR OUTLINE

DAY 1

  • OPEX Framework
  • DMAIC Improvement Method (Define, Measure, Analyse, Improve & Control)
  • Voice of the Customer
  • Customer-Supplier Partnerships
  • Strategy Deployment
  • Project Pipeline Development and Prioritisation

DAY 2

  • Process Mapping
  • Value Stream Mapping
  • Reliability
  • Effectiveness (Overall Equipment Effectiveness)
  • Zero Targets

DAY 3

  • Problem Statements
  • Project Charters
  • Root Cause Analysis
  • Behavioural Analysis
  • Organisation Culture Analysis

DAY 4

  • Lean Principles
  • 7 Wastes
  • Mistake Proofing
  • Problem Solving
  • Total Productive Maintenance
  • Set-up Reduction / SMED
  • 5S
  • Line of Sight

DAY 5

  • Control and Monitoring Plans
  • Change Management Framework
  • Behavioural Plan

Accreditation

  • Quality Logo



Operational Excellence: Managing Performance


Upcoming Dates

Code Date Venue Fees
MG204 21 - 25 May 2017 Dubai - UAE $4,500

Introduction

Many improvement initiatives fail due to a fragmented approach to the alignment and execution of practitioner activities. Operational Excellence (OPEX) supports the drive for sustainable profitability and growth within your organisation by adopting a holistic approach to improvement.   

This training seminar will equip you with the knowledge, skills and behavioural competencies required to support an Operational Excellence programme and contribute significantly to the bottom line of your organisation, reducing variation, defects, cycle times, lead times, waste and costs within your operations.

The seminar will cover:

  • Reasons why improvement initiatives can fail
  • The benefits of Operational Excellence
  • Success factors that drive sustainable performance
  • Problem solving tools and techniques
  • Change and Behavioural considerations

Objectives

By the end of the seminar, participants will be able to:

  • Prioritise and link improvement activities to achieve the organisation’s strategic objectives
  • Analyse the ‘Voice of the Customer’ to align changes to customer requirements
  • Engage stakeholders to collectively remove waste and optimise the whole ‘Value Stream’
  • Select the appropriate methods and tools within the improvement framework
  • Influence organisational culture and employee behaviour to support Operational Excellence

Training Methodology

The training is based on a combination of (a) coach led training (b) practical application of techniques through individual and group activities and (c) discussion and reflection of delegate real life experiences. The seminar manual provides a guide to all tools and methods covered for future reference. 

Organisational Impact

Organisations will benefit from participants adopting holistic thinking, avoiding the sub-optimisation that can result from fragmented improvement activity.

  • Aligning improvements to strategic imperatives
  • Engaging all stakeholders in the improvement efforts
  • Reducing defects and waste across the whole value stream
  • Improving the effectiveness of key resources
  • Increasing customer satisfaction
  • Promoting organisational learning and engagement

Personal Impact

Individuals will benefit by being able to apply the thinking and techniques to identify, evaluate and improve issues affecting them in the workplace.

  • Developing their own professional skills and critical thinking
  • Solving problems using structured, disciplined methods
  • Making data driven business decisions
  • Engaging more effectively with colleagues during team based problem solving
  • Learning key terms in the language of business improvement

Who Should Attend?

The Operational Excellence training is appropriate for everyone in the organisation but may be of special interest to anyone charged with driving the improvement of operating performance.

SEMINAR OUTLINE

DAY 1

  • OPEX Framework
  • DMAIC Improvement Method (Define, Measure, Analyse, Improve & Control)
  • Voice of the Customer
  • Customer-Supplier Partnerships
  • Strategy Deployment
  • Project Pipeline Development and Prioritisation

DAY 2

  • Process Mapping
  • Value Stream Mapping
  • Reliability
  • Effectiveness (Overall Equipment Effectiveness)
  • Zero Targets

DAY 3

  • Problem Statements
  • Project Charters
  • Root Cause Analysis
  • Behavioural Analysis
  • Organisation Culture Analysis

DAY 4

  • Lean Principles
  • 7 Wastes
  • Mistake Proofing
  • Problem Solving
  • Total Productive Maintenance
  • Set-up Reduction / SMED
  • 5S
  • Line of Sight

DAY 5

  • Control and Monitoring Plans
  • Change Management Framework
  • Behavioural Plan

Quality Logo

GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

 

All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.



© 2017. Material published by GLOMACS shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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P.O. Box 74653, Dubai, United Arab Emirates
Tel : +971 - 04 - 425 0700, Fax : +971 (04) 425 0701, Email : info@glomacs.ae


© 2017. Material published by GLOMACS shown here is copyrighted.

All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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