Code Date City Venue Fees
WS018 15 - 17 Jul 2018 Dubai - UAE TBA $3,500 Register
WS018 10 - 12 Mar 2019 Dubai - UAE TBA $3,500 Register
TBA* = To be Announced   |  All fees are exclusive of VAT
Home » Interactive Workshops » Root Cause Analysis (RCA) Facilitator Workshop

Introduction

Problem Solving is tending to be every day more complex due to more integrated systems and fragmented knowledge and experience in divisions and partners in the supply chain. Let alone the fact that we do more work with less people and we are more depended on sharing information.

It is not always understood but in problem solving and studying the root causes of any deviations, it is more and more important to share the information from the shop floor. These employees are the eyes, ears and noses in the organization, they know how it looks, how it happened and what attempts were made to avoid or solve the problem.

The RCA Facilitator is trained in RCA and basic tools in a way to mobilize this information. He or she is able to entangle employees on the shop floor in the problem-solving process with the same tools as used in extensive iRCA, iPSDM or Tripod studies, but on a basic level, in short interviews and small meetings. The RCA Facilitator is experienced among colleagues and is able to recognize problems, incidents, near misses, deviations and issues alike, to apply RCA tools to discuss, investigate and to solve them.

This GLOMACS Root Cause Analysis (RCA) Facilitator workshop will provide the possibility to practice with your own tools and methods. A basic RCA method will be used as reverence and will probably improve tour own tools.

Critical to success: The RCA Facilitator must be aware of all kinds of deviations and the way employees actually deal with them. He or she has a lot of experience on or related to the shop floor. And the RCA Facilitator is happy to analyze problems in a rational and detailed manner.

This GLOMACS workshop will highlight:

  • The RCA Principles, Methods, Concepts, Models and Process
  • Causal Thinking, Facts, Assumptions and Opinions
  • The Function of Assumptions and Hypotheses
  • Used Tools like Causal Chain, Fault Tree, Ishikawa, 5 Why, Is / Is Not Analysis
  • Exercises and Assessments
  • Personal Skills like Systematic Questioning, Listening, Recapitulating, Dealing with different thinking preferences, managing the process

Objectives

This GLOMACS RCA Facilitator workshop focuses on a medium level of understanding RCA method as well as the ability to communicate on the shop floor with a wide range of people. The method must be applied in a light way and in ordinary communication.

At the end of this GLOMACS workshop, participants will be able to:

  • Know and understand the RCA and related methods in use in the company
  • Gather information and involve participants
  • Instruct and guide employees with the RCA method and providing feedback
  • Do Systematic questioning, gathering data and judge information
  • Present the (early) results of an RCA inventory

Participants to this workshop will receive a thorough exposure on the subjects covered, with a combination of practical examples, many exercises and application on issues from their own work environment. Besides the workshop manual, participants will receive additional materials like process cards, work sheets, case descriptions, sample solutions, etc.

Workshop Outline

Root Cause Analysis (RCA) Problem Solving and Causal Chain

  • Generic Pitfalls in Problem Solving
  • Personal Needs for Learning
  • RCA Method and Event Map
  • The Art of Asking Questions
  • Arranging Information (problem and causality)
  • Case: Problem Solving
  • How to Start RCA Causal Chain
  • Exercises in Event Mapping (the 5Why way)

Root Cause Analysis (RCA) Situation Analysis Is / Is Not

  • Problem Analysis and Evaluate Possible Causes
  • Recognizing Data and Information to Fit-in Is / Is Not
  • Understanding the Nature of Problem, Deviation, Timeline, Location and Patterns
  • Be Aware of the Use of Visual Information
  • Situation Analysis and Testing Probable Causes
  • Apply RCA Tools on actual cases from the Shop Floor (demonstrations by the trainer / facilitator)

RCA and Human Factors

  • Human Factor Analysis Tool
  • Pitfalls of Shaming and Blaming
  • Interviewing and Communication Skills
  • RCA cases from the Shop Floor
  • Exercise in the Use of the HFA Tool
  • Issues of Implementation RCA in the Organization

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Root Cause Analysis (RCA)
Facilitator Workshop


Upcoming Dates

Code Date Venue Fees
WS018 15 - 17 Jul 2018 Dubai - UAE $3,500
WS018 10 - 12 Mar 2019 Dubai - UAE $3,500

Introduction

Problem Solving is tending to be every day more complex due to more integrated systems and fragmented knowledge and experience in divisions and partners in the supply chain. Let alone the fact that we do more work with less people and we are more depended on sharing information.

It is not always understood but in problem solving and studying the root causes of any deviations, it is more and more important to share the information from the shop floor. These employees are the eyes, ears and noses in the organization, they know how it looks, how it happened and what attempts were made to avoid or solve the problem.

The RCA Facilitator is trained in RCA and basic tools in a way to mobilize this information. He or she is able to entangle employees on the shop floor in the problem-solving process with the same tools as used in extensive iRCA, iPSDM or Tripod studies, but on a basic level, in short interviews and small meetings. The RCA Facilitator is experienced among colleagues and is able to recognize problems, incidents, near misses, deviations and issues alike, to apply RCA tools to discuss, investigate and to solve them.

This GLOMACS Root Cause Analysis (RCA) Facilitator workshop will provide the possibility to practice with your own tools and methods. A basic RCA method will be used as reverence and will probably improve tour own tools.

Critical to success: The RCA Facilitator must be aware of all kinds of deviations and the way employees actually deal with them. He or she has a lot of experience on or related to the shop floor. And the RCA Facilitator is happy to analyze problems in a rational and detailed manner.

This GLOMACS workshop will highlight:

  • The RCA Principles, Methods, Concepts, Models and Process
  • Causal Thinking, Facts, Assumptions and Opinions
  • The Function of Assumptions and Hypotheses
  • Used Tools like Causal Chain, Fault Tree, Ishikawa, 5 Why, Is / Is Not Analysis
  • Exercises and Assessments
  • Personal Skills like Systematic Questioning, Listening, Recapitulating, Dealing with different thinking preferences, managing the process

Objectives

This GLOMACS RCA Facilitator workshop focuses on a medium level of understanding RCA method as well as the ability to communicate on the shop floor with a wide range of people. The method must be applied in a light way and in ordinary communication.

At the end of this GLOMACS workshop, participants will be able to:

  • Know and understand the RCA and related methods in use in the company
  • Gather information and involve participants
  • Instruct and guide employees with the RCA method and providing feedback
  • Do Systematic questioning, gathering data and judge information
  • Present the (early) results of an RCA inventory

Participants to this workshop will receive a thorough exposure on the subjects covered, with a combination of practical examples, many exercises and application on issues from their own work environment. Besides the workshop manual, participants will receive additional materials like process cards, work sheets, case descriptions, sample solutions, etc.

SEMINAR OUTLINE

Root Cause Analysis (RCA) Problem Solving and Causal Chain

  • Generic Pitfalls in Problem Solving
  • Personal Needs for Learning
  • RCA Method and Event Map
  • The Art of Asking Questions
  • Arranging Information (problem and causality)
  • Case: Problem Solving
  • How to Start RCA Causal Chain
  • Exercises in Event Mapping (the 5Why way)

Root Cause Analysis (RCA) Situation Analysis Is / Is Not

  • Problem Analysis and Evaluate Possible Causes
  • Recognizing Data and Information to Fit-in Is / Is Not
  • Understanding the Nature of Problem, Deviation, Timeline, Location and Patterns
  • Be Aware of the Use of Visual Information
  • Situation Analysis and Testing Probable Causes
  • Apply RCA Tools on actual cases from the Shop Floor (demonstrations by the trainer / facilitator)

RCA and Human Factors

  • Human Factor Analysis Tool
  • Pitfalls of Shaming and Blaming
  • Interviewing and Communication Skills
  • RCA cases from the Shop Floor
  • Exercise in the Use of the HFA Tool
  • Issues of Implementation RCA in the Organization

Quality Logo

GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.



© 2018. Material published by GLOMACS shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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