Code Date Venue Fees
HR046 19 - 30 Nov 2017 Dubai - UAE $9,000 Register
Home » Seminars » Human Resource Management » The Complete Course for HR Professionals in Dubai

Seminar Outline

MODULE 1 : Senior HR Professional

DAY 1

The Links Between HR and Competencies

  • What are Competencies?
  • What support should Managers; Team Leaders and Supervisors get from HR?
  • What should they take responsibility for themselves?
  • Values, Strategy and HR
  • Different Methods of Developing a Competency Framework – behavioural event interviewing, repertory grid interviews, top management judgement, focus groups
  • Getting “buy-in”
  • An HR Management Framework Based on Competencies
  • Technical, Behavioural and Leadership Competencies

DAY 2

Competencies and Recruitment

  • Competency Design – definitions, negative indicators, positive indicators
  • Recruitment and Selection
  • Adapting a Competency Framework for use in recruitment
  • The Use of Assessment Centres in recruitment
  • Examples of Assessment Centres
  • Induction, Orientation and Personal Development

DAY 3

What is meant by Knowledge Management; Empowerment and by Engagement?

  • Definition of a Learning Organisation; people; teams; organisation
  • Understanding Competitive Advantage, Productivity and Profit
  • Characteristics of Engaged Employees and of Disengaged Employees
  • Characteristics of Empowered Employees and Un-empowered Employees
  • Motivation – Intrinsic and Extrinsic

DAY 4

Techniques for Engaging Employees

  • Informal Participative Decision-making Programmes
  • Job Enrichment
  • Self-managed work teams
  • Informal and Formal Consultation processes
  • Enterprise Social Networking, Blogs Multimedia

DAY 5

The Role of the Supervisor and Team Leader in Knowledge Management

  • Getting the “Quid pro Quo” – initiative vs. reciprocation
  • The Interpersonal Skills involved – listening, communicating, assertiveness and influence
  • The Responsibility for People
  • Delegation
  • Recognition for Efforts to Share Knowledge

MODULE 2 : Performance Management: Setting Objectives, and KPIs

DAY 6

Introduction to Performance Management

  • Introduction the context for performance management
  • The case for performance Management
  • Strategic and integrated performance management
  • The principles and building blocks of effective performance management: setting objectives, identifying the key performance indicators and managing employee performance
  • The role of HR, managers, supervisors and team leaders within performance management
  • Motivational theories and models and their role in performance management
  • The psychological contract an exercise

DAY 7

Performance Management: Setting Objectives

  • What are objectives?
  • Setting objectives
  • The importance of agreeing objectives
  • Quantitative and Qualitative objectives
  • SMARTMaC objectives
  • Setting objectives – exercise
  • Achieving vertical, functional and horizontal integration

DAY 8

Performance Management: Key Performance Indicators (KPIs)

  • What are KPIs – different things to different organisations?
  • The objective and the KPI – what’s the difference?
  • What are the KPIs for your organisation
  • KPI exercise
  • The balanced scorecard (Kaplan and Norton)
  • The purpose of employee appraisal
  • Some practical problems with employee appraisal

DAY 9

Performance Management: Managing Performance

  • Monitoring employee performance: monthly, quarterly and annual reviews
  • Addressing the performance gap: informal and formal approaches to addressing performance problems
  • Managing a performance problem – exercise
  • Improving attendance at work: resolving absence and sick absence problems
  • Agreeing the performance appraisal rating
  • Performance appraisal and the link to pay
  • Forced Ranking and the Expected Distribution

DAY 10

Giving and Receiving Feedback and Coaching

  • Feedback models and providing constructive and developmental feedback
  • Giving and receiving feedback exercise
  • Coaching: the ask/tell continuum and the 8 steps to effective coaching
  • Coaching case studies
  • Seminar: review and summary
  • Continuing Professional Development: personal development planning (PDP)
  • Close of programme and final evaluation

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The Complete Course for HR Professionals in Dubai


Upcoming Dates

Code Date Venue Fees
HR046 19 - 30 Nov 2017 Dubai - UAE $9,000

The seminar is split into two modules:

MODULE I - Senior HR Professional

MODULE II - Performance Management: Setting Objectives, and KPIs

Each module is structured and can be taken as a stand-alone training course; however, delegates will maximise their benefits by taking Module 1 and 2 back-to-back as a two-week training course.

SEMINAR OUTLINE

MODULE 1 : Senior HR Professional

DAY 1

The Links Between HR and Competencies

  • What are Competencies?
  • What support should Managers; Team Leaders and Supervisors get from HR?
  • What should they take responsibility for themselves?
  • Values, Strategy and HR
  • Different Methods of Developing a Competency Framework – behavioural event interviewing, repertory grid interviews, top management judgement, focus groups
  • Getting “buy-in”
  • An HR Management Framework Based on Competencies
  • Technical, Behavioural and Leadership Competencies

DAY 2

Competencies and Recruitment

  • Competency Design – definitions, negative indicators, positive indicators
  • Recruitment and Selection
  • Adapting a Competency Framework for use in recruitment
  • The Use of Assessment Centres in recruitment
  • Examples of Assessment Centres
  • Induction, Orientation and Personal Development

DAY 3

What is meant by Knowledge Management; Empowerment and by Engagement?

  • Definition of a Learning Organisation; people; teams; organisation
  • Understanding Competitive Advantage, Productivity and Profit
  • Characteristics of Engaged Employees and of Disengaged Employees
  • Characteristics of Empowered Employees and Un-empowered Employees
  • Motivation – Intrinsic and Extrinsic

DAY 4

Techniques for Engaging Employees

  • Informal Participative Decision-making Programmes
  • Job Enrichment
  • Self-managed work teams
  • Informal and Formal Consultation processes
  • Enterprise Social Networking, Blogs Multimedia

DAY 5

The Role of the Supervisor and Team Leader in Knowledge Management

  • Getting the “Quid pro Quo” – initiative vs. reciprocation
  • The Interpersonal Skills involved – listening, communicating, assertiveness and influence
  • The Responsibility for People
  • Delegation
  • Recognition for Efforts to Share Knowledge

MODULE 2 : Performance Management: Setting Objectives, and KPIs

DAY 6

Introduction to Performance Management

  • Introduction the context for performance management
  • The case for performance Management
  • Strategic and integrated performance management
  • The principles and building blocks of effective performance management: setting objectives, identifying the key performance indicators and managing employee performance
  • The role of HR, managers, supervisors and team leaders within performance management
  • Motivational theories and models and their role in performance management
  • The psychological contract an exercise

DAY 7

Performance Management: Setting Objectives

  • What are objectives?
  • Setting objectives
  • The importance of agreeing objectives
  • Quantitative and Qualitative objectives
  • SMARTMaC objectives
  • Setting objectives – exercise
  • Achieving vertical, functional and horizontal integration

DAY 8

Performance Management: Key Performance Indicators (KPIs)

  • What are KPIs – different things to different organisations?
  • The objective and the KPI – what’s the difference?
  • What are the KPIs for your organisation
  • KPI exercise
  • The balanced scorecard (Kaplan and Norton)
  • The purpose of employee appraisal
  • Some practical problems with employee appraisal

DAY 9

Performance Management: Managing Performance

  • Monitoring employee performance: monthly, quarterly and annual reviews
  • Addressing the performance gap: informal and formal approaches to addressing performance problems
  • Managing a performance problem – exercise
  • Improving attendance at work: resolving absence and sick absence problems
  • Agreeing the performance appraisal rating
  • Performance appraisal and the link to pay
  • Forced Ranking and the Expected Distribution

DAY 10

Giving and Receiving Feedback and Coaching

  • Feedback models and providing constructive and developmental feedback
  • Giving and receiving feedback exercise
  • Coaching: the ask/tell continuum and the 8 steps to effective coaching
  • Coaching case studies
  • Seminar: review and summary
  • Continuing Professional Development: personal development planning (PDP)
  • Close of programme and final evaluation

Quality Logo

GLOMACS is registered with NASBA as a sponsor of Continuing Professional Education (CPE) on the National Registry of CPE Sponsors. NASBA have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org.

 

All Training Seminars delivered by GLOMACS by default are eligible for CPE Credit.



© 2017. Material published by GLOMACS shown here is copyrighted.
All rights reserved. Any unauthorized copying, distribution, use, dissemination, downloading, storing (in any medium), transmission, reproduction or reliance in whole or any part of this course outline is prohibited and will constitute an infringement of copyright.

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Tel : +971 - 04 - 425 0700, Fax : +971 (04) 425 0701, Email : info@glomacs.ae

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